Have a question? Call us

Policy & Cancellation

We understand that last-minute emergencies sometimes pop up. However, if you are unable to make your scheduled appointment with your eyebrow technician, please contact us as soon as possible to reschedule it. We require 48 hours of advance notice. Rescheduling/Cancellations less than 48 hours from appointment time or clients who no-show without notice will lose their non-refundable booking fee


The deposit is a non-refundable booking fee (50% of the total procedure cost), which is applied to the cost of your procedure, is due at time of booking in order to secure your appointment.  The remaining balance is due immediately after the initial service is complete via cash, credit/debit card, Zelle, Square or PayPal (sorry – we cannot accept personal checks). 


No refunds will be given for any services performed. No refunds will be given on deposits (deposits are non-refundable).

If something is presented after review of client medical history and the brow artist determines the procedure should not be performed, a full refund will be given.

Late Arrivals

If you arrive late, we will not be able to extend your appointment time. If you arrive more than 15 minutes late, we will have to reschedule and a new booking fee will need to be paid. Out of respect and consideration for your eyebrow technician and other customers, please do your best to be on time. Arriving more than 15 minutes late will result in losing your non-refundable deposit and you will be required to pay another to book a new appointment.

In addition, please be aware that if you are more than 15 minutes late (if you feel you will be late, please let us know in advance so that plans can be made), we reserve the right to cancel your appointment and no refund will be given for your booking fee in this situation as well.  We are aware that life happens and sympathetic, but we often have another client booked after your appointment and it would be unfair for them to have to wait for their appointment.  If any of these situations do occur and you still wish to have the procedure, a new deposit and scheduled appointment will need to be made.

Touch-up Appointment

Your touch-up appointment can be scheduled no sooner than 6-12 weeks following your first session. We must give your skin ample time to fully heal and regenerate before tattooing it again. This touch-up appointment is highly suggested for best results. No additional touch-up appointments will be performed earlier than 12 months after the last service to avoid skin trauma. Refreshers (annual touch-ups) are generally required every 1-2 years to keep the color looking fresh. Healed results will vary with each individual client and we have no control over what occurs during the healing process.